About Us


Call Centre cum Help Desk State under the arena of Monitoring & Evaluation of health programme, has set up a call-centre to
provide support services to all stake holders including the field health workers as well as the beneficiaries.


For effective implementation and validation of services provided to beneficiaries an effective system is required to cross verify the quality of services duly on time to each beneficiary. Call-centre shall validate the services and implementation of programmes by making outbound and receiving inbound calls and messages, to/ from the health beneficiaries and health service providers and call-centre also create awareness about health programs and provide guidance to the health workers and beneficiaries.


Purpose:

 Mechanism to address grievances of Health workers
 Verification of services provided to beneficiaries
 For regular updation to beneficiaries about their due services
 Transformation and utilization of information to assist or support the functioning of grassroots level health functionaries like ANM, ASHA and Information Assistant
 Validation of information collected for figuring out authenticated situation at respective functional levels


To provide a reliable mechanism for monitoring and ensuring traceability of quality services to be provided to beneficiaries, call-centre in first phase will cover programs like MCTS, ASHA, HBPNC, and HMIS and more programmes will be added on time to time.